Kessler, Sheila <br/><br/>
Measuring and managing customer satisfaction: Going for the gold 

 -   Wheeler Publishers, Allahabad  1996 
 - 217 
<br/><br/><label>ISBN: </label>3689 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer relations; Sales Management
<br/><br/><label>Dewey Class. No.: </label>658.812  KES-M