| 000 | 00435nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 150723s9999 xx 000 0 und d | ||
| 020 | _a3689 | ||
| 082 | _a 658.812 KES-M | ||
| 100 | _a Kessler, Sheila | ||
| 245 | _a Measuring and managing customer satisfaction: Going for the gold | ||
| 260 | _b Wheeler Publishers, Allahabad | ||
| 260 | _c1996 | ||
| 300 | _a217 | ||
| 650 | _a Customer relations; Sales Management | ||
| 942 | _cBK | ||
| 999 |
_c3452 _d3452 |
||